| Corporate Learning Services |
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SWAT team makes Training / Consulting / Coaching Organizations that allows a "Natural Growth from within" and vice versa we share our expertise in the areas of setting up a "Long Term Learning Cycle" inside your Organization.
Typically this goes as a "Corporate Learning & Development" Department within your Organization. This is a separate activity from HR and not to be confused or mixed with the same. The roles and responsibilities are different unlike the traditional HR set-up.
Learning and development is often viewed as expendable, a department that is nice to have when times are good, but one that organizations can do without when times are bad. This line of reasoning exists because many executives and managers do not see training and development as contributing directly to the bottom line.
The following Six Disciplines of Breakthrough Learning will help executives and managers make the connection to business results, and provide practitioners a guide for designing and running a world-class Learning and Development.
Delivering high quality, well-attended training sessions is not enough to be considered a successful learning and development department. We believe there are six key disciplines to setting up an effective program. They are:
• Define major outcomes in business results;
• Scheduling the complete experience;
• Powerful follow-through;
• Deploy active support;
• Track results.
• Repeat above tasks- a cycle effect
SWAT team will guide you in setting up a viable Internal L & D calendar.
The following 3 objectives:
Objective 1
To raise the quality of employee performance by raising training levels with specific targets for level of qualification to be achieved by a given date.
Objective 2
We ensure that all practitioners of L & D activities have access to an average of 5 days of relevant training and development per year.
Objective 3
We will strive and create a set of trainers / champions within your organization so that the target ratio for involvement is 1 trainer / champion to every 20 staff within a 2 year period of time.
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Personal Development
What is Personality
Determinants of Personality
Positive Thinking
How to Build Positive Self-esteem
SWOT analysis
How to handle Adversities
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Time Management
Characteristics of Time
Pareto Principle
Have you done Job Analysis of your Job?
What are Time Wasters?
What is Procrastination?
Time Management Tools
Personal Goal Setting
Delegation
Theory of Time Management by Stephen R Covery
Day-to-day Time Management Techniques
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Stress Management
What is Stress? Optinum Stress level
Your Personality & Stress
Symptoms of Stress
Identifying likely Stressors Five ways of Dealing with Stress Anger-combat with the enemy within
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Communication Skills
What is Communication? The Process of Commmunication
When Communication should happen? Formula of Communication
Communication and Perception
Barriers in Communication
Questioning Skills
Listening Skills
Telephone Techniques
Business Writing Skills
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Interpersonal Skills
Assessing your Ability to Deal with People
Group Interactive Skills-Iniating Skills, Supporting Skills, Clarifying Skills
Your Interaction - making request, refusing request, giving advice, disagreeing, interrupting, bridging etc
The difficult Personality Types
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Team Building
Self-perception Inventory of the Team Members
Group Vs Teams
Attitude required to build Team
12C's of the Team
Types of Dysfunction in a Team
Five Dysfunctions of the Team
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Leadership Techniques
What is Leadership?
Leaders Vs Followers
Managers Vs Leaders
Test your Leadership Potential
Your Personality - Conduit of Leadership
Team Leadership
Getting Organised
Problem solving
Leadership & Conflict Resolution
Assertiveness and Leadership
Creation of Intangible Assets
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Supervisory/Managerial Skills
Fundamentals of Supervision
Your Attitude and Productivity of your Staff
How to Demonstrate Authority
How to Delegate
How to Coach
How to Counsel
How to deal with Special problems
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Conflict Management
What is Conflict?
Critical Features of Conflict Management
Types of Conflict
Conflict Resolution Techniques
Conflict and Organisational Culture
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Interviewing Skills
Interview - why these are conducted?
Job Description, Job Analysis
General Errors made while Interviewing
How to assess the Attitude - some Standard Questions
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Personal Excellence
How to take and give feedback? How to conduct Performance Appraisal?
Building Organisational Culture
Emotional Awareness
How to find Creative and Innovative Solutions
How to be a Motivator
Decision Making
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Mentoring
What makes a good Mentor?
What Mentors do?
Manager Vs Mentor
Adapting & managing a Change
Dimensions of Mentoring
Mentoring Process
Productive Confrontation
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Creative Thinking
What is creativity? Examples of creativity
Test your creativity
Brain and its functions
How to foster creativity?
Mediatation and its use in creativity
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Anger Management
Anger - the enemy within, its ill-effects on the body
Sources of the anger
Anger management strategies
Other techniques to manage the anger
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Effective Selling Skills
What is Sale? Primary skills of Salespersons
Preparation of Sales Plan, Why people buy?
Preparating for the Sales Interview, Grooming Skills
Structing the Sales Call
Setting Agenda - Questioning Skills
Setting Agenda - Listining Skills
Identifying Needs - Buying Behaviour
Presenting the Solution - FAB Exercises
Effective Closures
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Cross Culture Learning
Culture attitudes, behaviors, management and leadership styles vary from country to country and have a considerable impact on the business model within internal teams and external suppliers for a decision making.
Learn to adapt and relate to different culture, develop understanding the diversification of cultural impact for building relationship in working environment, team building developing communication and motivating people
Counseling:
a) Sensitive Issues
b) Emotional Issues
c) Gender based Issues
d) Participation Disciplinary Issues.
Topics
Studying the nationality and invidual cultures
Identifying the verbal and non-verbal communication
Differences in communication style
Understanding values and context
Society and Business scenarios today
Adopt the correct etiquette and approach
Do's and Don'ts of email and telephone communication
Built a framework for teams to acquire a updated understanding of values and actions to organizartional environment
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